Why are businesses adopting VoIP phone technology? It is because it allows you to save money from expensive long-distance phone calls and you do not have to rely on conventional telecommunications lines. You also do not have to pay as much to maintain, manage, wire and buy a lot of equipment for a VoIP system, plus your IT department will no longer have to maintain a separate voice network and instead focus on one network that now carries your Internet traffic, your data and your servers. Plus, you do not have to keep on investing in legacy phone systems.
What’s more, a Voice over Internet Protocol system allows your employees to go beyond just voice calls and fax. They can also send instant messages, see who’s busy or not, and even send or receive photos and documents. Then you have the mobility. You can be at home, at work, or on an island vacation and clients could still reach you using just one number: your office number. So what else should you be looking for in a VoIP technology solution?
1. Affordable and reliable.
There are a lot of VoIP service providers out there and it is easy to get lost in the sea of features that they offer. One of the considerations should be that you choose one that is reliable and affordable at the same time.
There are always significant initial set up costs, but you really do not have to worry about that with Support.BG. We can help you set up your VoIP system with three guarantees:
- It’s going to be fast. Once we have figured out what you need, we can design your system for you and do everything so quickly that you would think that it’s easy. It’s not, but that shouldn’t be your problem!
- It’s going to be right. We have implemented a number of VoIP technologies for previous clients, and we use that experience to help you get things right!
- It’s going to be inexpensive. We can help you keep your installation and migration costs down.
2. Outstanding call handling and management.
Remember that even with all its bells and whistles, a VoIP phone system’s main function is to replace traditional phones in your office. As such, your chosen VoIP provider should include features that would make it easier to:
- Handle calls. Put calls on hold or transfer calls to voicemail or connect to another extension.
- Manage voicemail.
- Route calls to any device. VoIP systems should help you be reachable wherever you are using your office number, and you can’t possibly do this if you have a hard time figuring out how to redirect calls to your computer, smartphone and any other device.
- Incorporate IM capabilities. Let your employees see who’s busy and who’s not even if they don’t pick up the phone to check.
- Click to dial capabilities. When looking at Web sites, your VoIP system could be used to call the number listed on a certain Web page just by clicking on it.
3. Easy to manage and administer.
Beyond call handling features, your VoIP system should also be easy to use and administer. When you say easy to manage and easy to administer, you should look for these features:
- Outstanding automated attendant. Your VoIP system should have a flexible voice menu that could help your callers get the right person quickly.
- Reporting. You might not think too much about it, but the reports generated by your VoIP system can give you valuable insights into your business. For instance, taking a look at the average queue times will tell you if you need to hire more people or not. You can also look at reports to see which employees are underperforming or not.
- Fast and easy administration panel. You might want the ability to be able to reassign, remove, or add extensions easily using a Web interface where everything is just a click away.
- Disaster management and recovery. You should be able to use a VoIP system to quickly route calls to other numbers or locations when disaster strikes. For instance, if your main office is gutted by a disaster, you should be able to route calls to the main office or to a branch or temporary office. Your office or headquarters may be gone, but that doesn’t mean your business is.
4. Features that support distributed workers and telecommuting.
Your VoIP system should help you support employees who work at home or are doing field work. A good VoIP system should be able to route calls to your employee’s devices. Conversely, your employees should also be able to access the VoIP system from anywhere, just as long as they have an Internet connection and a softphone.
5. Open to integration.
As you have guessed, VoIP is no longer just for replacing your current PABX system. Instead, you have several features that you couldn’t take advantage of in traditional phone systems. You might want to integrate your VoIP with other systems that you have, including your customer relationship management software, or perhaps integrate the records with your employee database.
These are just some features of a great VoIP system that Support.BG can help you with. Call us today!