Not all IT functions may be outsourced. There are simply things that, for a variety of reasons, should be kept in house. It could be because it would be much cheaper to just do these IT tasks yourself or there could be concerns about data privacy and security.
But what areas of IT are kosher when it comes to outsourcing?
1. Disaster recovery and management
What is it? It means the systems that back up your files to ensure that you can access them in the event of a catastrophe or a disaster, such as hacking attacks, equipment downtimes, flooding, fire or tornados. It is a part of security planning and it protects you from downtimes due to negative events and allows you to get your operations back on track.
Why should you outsource disaster recovery and management? Disaster recovery and management makes use of several tools and software that your current IT team may not be familiar with. Plus, there is no room for mistakes in disaster recovery. Just imagine if your office has been gutted by fire and you find out that your backup for customer data is not updated or is lost. Work with a company that has implemented disaster recovery systems for a variety of companies to make sure that this does not happen to you.
Also, according to a study done by Computer Economics, more than 9 out of 10 IT professionals found that outsourcing disaster recovery and management costs the same or less than when you do it in-house. What does it mean? If you outsource, you can save either time or money while also making sure that you have experts doing the job for you. Moreover you get to free up your in-house IT team to focus on other important things.
2. Strategic IT management
What is it? It is the planning and managing of your IT assets according to the requirements of your operations. This includes knowing your operational requirements and what IT technologies are appropriate to address these requirements. Think of it as the function that a CIO serves at different organizations.
Why outsource? If you do not have IT managers in your organization, then you might have a difficult time coming up with a solid IT plan and IT solutions. This is especially true if you are planning a new project or using a new technology. You can outsource strategic IT planning and management to help you come up with better IT strategies overall, or even just for specific projects or programs.
3. In-office IT support
What is it? It is tech support for your employees touching on day to day tasks that are related to IT. This includes fixing printers, hardware, software, network devices, and others. This also includes regular updates and maintenance.
Why outsource? There are times when your IT team is overworked and IT personnel have a lot on their plates. Tending to these fixes would take time and would distract them from whatever projects that they are working on. It also helps your other employees become more productive as you are sure that any issue is promptly handled. According to Computer Economics, 86% of IT professionals think that outsourcing desktop support saves them money and time, while close to 3 out of every 4 IT managers said that outsourcing help desk tasks did the same.
4. Managed hosting
What is it? It is basically renting out an application or a server from an outsourcing company.
Why outsource? This is a perfect solution if you do not have the skills or the resources to update or maintain software on your own. You can be sure that your server or application is always available for use. Around 6 out of 10 IT professionals recommend outsourcing application hosting and maintenance if you want to save time and money.
These are just some of the things that you could outsource to Support.BG. Do call us to find out how we can help you.